Questions To Ask From Your End Of Lease Cleaners Canberra

Young professional moping the kitchen floor

Questions To Ask From Your End Of Lease Cleaners Canberra

By : Angelina
Finding the right end of a lease cleaning company can decide the fate of your bond money. With so many options to choose from, it becomes quite challenging to pick up the most suitable option depending on your specific needs and estimated budget. Since your hard-earned deposited money is at stake, make sure you book a reliable company that can give you a high-quality end of lease cleaning in Canberra at the most affordable price. For that, you need to do thorough research by asking relevant questions from a shortlisted company. This will help you make a well-informed decision before getting into the process. It is good to contact their customer care team and clear all your doubts by asking questions mentioned below:

1. How Many Years of Experience Do You Have in a Cleaning Industry?

Do not forget to ask this question because hiring a less inexperienced or new company means losing a bond amount. If you don’t want to get into a rental dispute at the end of your tenancy, then hire a professional and reliable company that has at least 5 years of experience in the cleaning industry. They should have experience in sprucing up all types and sizes of rental properties (both residential and commercial) in Canberra. Professionals will take care of your specific end of lease cleaning needs and help you pass the rental inspection with ease. Make sure you ask for their previous cleaning projects to get insights related to their quality of work.

2. What is Included in Your End of Lease/ Bond Cleaning Service?

This is an important question to ask because different service providers have different criteria when it comes to offering a professional end of lease cleaning.  Not all companies offer carpet or upholstery cleaning service along with a standard bond cleaning service. Some don’t even cover the outdoor surfaces during the process. They may ask you to pay extra for additional services. So, it is ideal to ask a company to give you detailed information related to the end of lease cleaning package. Make sure you have clarity about what is included as well as excluded in a service so that you can hire the best option. Tip: A professional company performs the job according to the pre-approved checklist, which includes all rooms, bathrooms, a kitchen, a laundry room and patio area so that you can get your bond back without any conflict.

3. Do You Offer Free Estimates/Quotes?

Most of the renowned companies offer you an estimated quote after inspecting the size and condition of your rental property. They will provide you with a free no-obligation quote so that you can make the right decision. However, it is good to ask this question because some company may take a toll on your pocket by forcing you to pay extra in the middle of the process. So, hire a company that can give you detailed and transparent information about their pricing policies.

4. Do You Use Environmentally-Friendly Cleaning Products?

In today’s era, people are getting more attracted to eco-friendly or environmentally-friendly products when it comes to cleaning a house. So, make sure you ask whether a company uses eco-friendly products or chemically-laden cleaners to treat tough stains, grime and bad odours. It is good to choose a company that uses safe and sound products, such as white vinegar, baking soda, lemon, magic erasers, hydrogen peroxide, etc to transform a dirty property into a sparkling glory.

5. Are your cleaners insured and fully-licensed?

It is one of the major concerns of people who are outsourcing cleaning service for the first time. If you don’t want to lose your bond amount or end up with a mess, then ask this question before hiring the shortlisted company. A cleaning company should have fully-insured, licensed, local-friendly and comprehensively trained professionals who can clean up even the complicated or hard-to-reach areas without causing any damage.

6. Can You Re-schedule the Service If Required?

Moving out of a rental property is a stressful process, and sometimes, a lack of planning can drag you into worse situations. It is good to have a plan B to avoid chaos. You can ask a company that can work around your schedule and also re-schedule the service if necessary.  So, clear your doubts and know the charges if you cancel the booking at the last moment.

7. What If I am Unhappy with the Service?

According to the tenancy laws, tenants have to spruce up the property from top to bottom for the hassle-free retrieval of a bond amount. If you are hiring professionals, make sure you ask this question before availing their services. Make sure you know whether they have the potential to give you tailor-made solutions or not. Whether it is about removing stains from walls or kitchen countertops, they should follow a standard checklist to give you the highest quality of service. Many experienced companies can also send their cleaners back to re-clean the areas if customers are not satisfied with the first service. So, make sure you clear this doubt before booking a company.


Prepare a list of questions you need to ask from your end of lease cleaners in Canberra before making the final decision. This will help you get the bond back without any rental dispute. Also, compare quotes and read customer reviews so that you can choose the most suitable company at the end of your tenancy.