12 Questions To Ask Before Hiring A Bond Cleaning Company

12 Questions To Ask Before Hiring A Bond Cleaning Company

By : Angelina
Over the years, the cleaning industry of the Canberra has witnessed the emergence of several cleaning companies boasting of providing the best services at affordable prices. Thus, it is common to become confused and anxious while selecting a cleaning company especially when you are at the end of tenancy and have to get the rented property sanitised for getting your rental bond refund in full.

To ensure the bond clean is performed adequately and professionally, it is essential to choose a reliable company for expert end of lease cleaning in Canberra for availing the required services. Making the mistake of choosing the wrong cleaning business can cause you to lose your bond, which can be up to four weeks rent.

To avoid any problems with getting a bond refund and moving out successfully, here are 12 questions to ask before hiring a bond cleaning company and ensuring they offer the best services. Have a look.

1. Do You Have an ASIC-Registration?

Businesses in Australia need to register with the Australian Securities and Investments Commission. Companies that are registered with the government authority need to maintain a business name, share their financial records, have a registered office and abide by many other legal obligations. Thus, hiring a bond cleaning company that is a registered member ensure security and helps avoid scams.

2. What are the company’s reputation and experience?

Learning about the company’s reputation gives insight about its reliability and whether it is considered credible by people who have availed its services. In addition, you need to inquire about the company’s incorporation date as it will help you learn how new or established it is. Knowing these things will give you a better idea about the genuineness of the business and whether its services are good.

3. What are their services?

Most reputed cleaning companies offer a plethora of primary and additional services to cater to the various needs of clients. These services can include end of lease cleaning, carpet cleaning, spring cleaning, office/commercial cleaning, and oven & BBQ cleaning, among others. In addition to these, established and good companies may offer additional services like pest control, wall-washing, blinds cleaning, upholstery cleaning, pressure cleaning, and more.

You want to find a one-stop destination that can provide a variety of solutions preventing the need to book different companies for different services. It will allow you to get 100% of your bond back.

4. Are Your Cleaners Insured & Bonded?

No body wants the liability of paying for medical expenses or damage caused by professionals performing budget end of lease cleaning in Canberra. Therefore, it is necessary to ask every business you contact for bond cleaning whether their professionals are bonded and insured. Hire services from a company only when it answers yes to this question and the professionals have the necessary documents.

5. What are Your Cancellation & Refund Policies?

While looking for bond cleaners, it can happen that you find a better deal after booking a service. In such cases making a cancellation is necessary. You may also need to cancel for other reasons as well, therefore it is best to know what the cancellation and refund polies are of a bond cleaning company. Usually, most businesses refund the full booking amount if the cancellations are made within 24-48 hours of booking.

6. Are The Cleaners Qualified, And Are They Employees or Hired on Contract?

Ensuring the cleaners coming to your home are experienced, trained and qualified for performing the services you hired them for is crucial. You should ask how many years of experience the cleaners have, what are their credentials, what skills they have and other questions related to the cleaner’s abilities.

Furthermore, make sure you know whether the cleaners coming to clean the property are employed by the company or associated with the company via contract.

7. Does The Company Offer Free Quotes?

Reputed and reliable companies for professional end of lease cleaning in Canberra offer free cost estimation of the services you plan to avail. These quotes are generated digitally and categorised as no-obligation because the estimate is created for reference, and the potential customer doesn’t have to commit to hiring the company. Therefore, it would be wise to inquire from a company’s representative if they generate free and no-obligation quotes for end of lease and other cleaning services.

8. What Cleaning Supplies Do the Professionals Use?

Inquiring about cleaning products and tools used by the professionals of a company is essential to know if they can perform activities adequately and efficiently. In addition, it helps you know if the property will be sanitised safely and without harming the environment. You can choose a company that prefers using organic, environment-friendly, and non-toxic products along with equipment having a good energy rating.

9. Do the Cleaners Offer Complete Bond Back Guarantee?

Your prime reasons for hiring professional bond cleaners to perform expert end of lease cleaning in Canberra should be to obtain your security deposit. Therefore, asking this question is necessary to ensure the cleaners guarantee their services will reap optimum results and help you get your entire bond back.

10. Is A Background Check Done for All the Cleaners by The Company?

Since you let the cleaners in your home, it becomes vital to know if the company sends reliable, trained, and experienced professionals. While hiring experts for professional end of lease cleaning in Canberra always make sure that the company has done a thorough background check of their cleaners whether they are employees or on contract.

11. Does The Company Arrange Re-Cleans?

After the inspection by the landlord or realtor, he/she may provide a list of things that may require attention or left during the end of lease cleaning. Under such circumstances, the tenant has to complete the cleaning tasks for which the bond cleaners have to come again to the property.

Therefore, asking about the end of lease cleaning company in Canberra, you are considering hiring about their re-cleaning policies is crucial. Reputed companies usually have a bond back guarantee period of a few days during which they send the cleaners for re-cleans whenever required to get your bond back.

12. Do Your Cleaners Charge a Call-Out Fee?

Usually, when cleaning professionals come to your home for any job they charge a call-out charge. It is a fee to cover their travel expenses and also necessary to pay for their time and expertise. Knowing this charge is important to get a correct estimate for bond cleaning.

Wrapping Up

To make an informed and correct decision while hiring a cleaning company, it is essential to ask the questions mentioned above. By inquiring and researching you can avoid getting scammed by unregistered or unreliable companies that boast of offering professional end of lease cleaning in Canberra at economical prices.